Delivery

All our parcels are sent through a courier service to ensure they arrive on time and safely to you. Our services are below.

UK Tracked Courier Service - £5.90

Europe Courier Service - £20

Rest Of World- Courier Service - £38

Free Local Collection (Manchester UK) 

Please note we are a small business of two people. We aim to fulfil every order within 48 hours of purchase. 

Due to the current global situation please be patient and allow extra time for your delivery to arrive. The delivery times are only estimates and start from the date of shipping and not the order date. We do our best to send in the most efficient way and try to cover charges, unfortunately we cannot control certain rules/regulations or custom charges around the world therefore we are not liable to pay any additional custom charges/costs that may occur. 

Availability of items are extremely limited. If you have ordered an item that is not available, we will notify you via email.

Once your order has been dispatched you will receive an email notifying you. Please check emails for updates on tracking as you may be contacted for custom payments which can hold up your parcel being delivered. 

If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes, customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your refund.

We are not liable for delays / lost parcels but will do our upmost to help and resolve any problems which may occur. 

We are pleased to say that all our packaging is 100% sustainable and eco friendly. Please recycle and do your bit for the environment.

Please contact ciao@ioetestore.com for any enquiries.