Returns

Returns Policy

Most of our products have been hand crafted therefore could show some imperfections, please note that the wool pieces are made from very delicate boiled wool therefore care is needed when opening at the poppers. Wool items are dry clean only, please read the care labels in all garments. If you are not happy with the items please contact us at - ciao@ioetestore.com. 

If eligible for return within 14 days of receiving it, the item must be unused and be returned in the same condition that you received it. It must also be in the original packaging with all labels attached.

We reserve the right to refuse any returns which do not meet our returns policy requirements. The buyer is responsible for the cost of shipping the items back, we recommend you send back any returns using a signed for/tracked service so it gets back to us safely. io e te is not liable for any lost items.

Once we have received the return it will be processed as quickly as possible to the original payment method. Shipping costs are not refunded.